Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. Shipping/handling fees are not refundable. If the return is due to our error (e.g., incorrect, or defective item), please contact customer service at nafme-services@stoneroosterinc.com for instructions on returning your items.
All returns are processed within 10 business days of receipt. Credit card refunds can be expected within 3 to 5 business days after processing based on your bank policies. Check refunds can take 3-4 weeks after processing to be received.
Shipping
When you place an order, we will provide different shipping options; shipping costs and delivery dates will be based on your chosen shipping option.
Shipping and handling charges are based on weight and destination. Please see chart below.
Order Weight (in LBS) |
Shipping Charge by Weight
|
|||
Low |
High |
Standard Shipping |
FedEx 2nd Day |
FedEx Overnight |
|
0.000 |
0.499 |
$5.00 |
$55.00 |
$110.00 |
|
0.500 |
0.999 |
$8.00 |
$55.00 |
$110.00 |
|
1.000 |
2.999 |
$15.00 |
$55.00 |
$110.00 |
|
3.000 |
3.999 |
$20.00 |
$55.00 |
$110.00 |
|
4.000 |
5.999 |
$25.00 |
$55.00 |
$110.00 |
|
6.000 |
999.000 |
$30.00 |
$55.00 |
$110.00 |